About & Ordering FAQ’s

Frequently Asked Questions

Project Lighting New Zealand deal direct with Architects, Interior Designers and project owners. We are a specialised lighting agency with lighting architects and consultants based in New Zealand, Australia, The United Kingdom and Russia.

Since 2001 our services focus on supplying leading European architectural and decorative statement lighting products, design services and consulting to the top 5% of luxury residential, hospitality, marine and hotel projects. Our services include:

1) Architectural lighting design
2) Lighting advisory
3) Architectural lighting supply (Only European Made)
4) Decorative lighting supply and Manufacture (All European And Australasian Made)
5) Custom lighting design and manufacture (service provided by our sister brand: Ian Thompson Design Link
6) Project management
7) International procurement and logistics management
8) Installation services

Although not our core focus we are happy  on occasions to provide products and services to the general public. However, please remember that we are a project focused service provider that focuses on larger projects and predominantly deals directly with design professionals who we offer better trade discounts to. If your order is small then sometimes we will refer you to one of our retail partners if they have access to that particular brand.

There is always a solution….

Retail focused lighting companies found on the high street are experiencing fundamental challenges to the way they can maintain profitability whilst leases are becoming more expensive and staff turnover is high. The way a lot of these companies survive in this challenging climate is by buying in bulk from countries offering mass-produced lower quality lighting products.The problem with this is that the quality and performance of these products is often inconsistent and compromises the longevity and overall outcome of the product in projects.

So for Project Lighting to be successful we decided that we must deal directly with leading European lighting manufacturers (who produce their own products) and negotiate our clients project pricing on a project-by-project basis. The bigger the project the better the price we can negotiate for our clients.

We also travel extensively all over Australasia and also have representatives in London and Moscow.

Acting as a specialised lighting agency rather than a retailer means there is no investing in expensive showrooms, ensuring their overheads are kept to an absolute minimum, passing the savings directly to the project purchaser.

The second greatest saving is the selection of high-quality European made lighting products that ensure longer reliability and performance, resulting in less maintenance and resource costs. Also the use of high-quality electrical components tends to be operationally more efficient and reduces electricity consumption.

Product style is also important, by choosing the latest European product profiles and styling results in the products looking better for longer resulting in less lighting renovations going forward.

The Project Lighting Website is under constant development and should you for any reason experience any difficulties using it then please call + 64 9 212 8457.

If you are not logged in then the product prices published are ex-works (pricing from the manufacturer in their country of origin – and is often cheaper than local country recommended retail pricing.

At the moment these prices do not include freight unless otherwise stated. We are working closely with our European Manufacturers to provide packaging details so that we can automate the freight pricing, but on larger projects it is often more economical to let our logistics team provide consolidated freight pricing as this is often a lot cheaper than pricing each individual product.

We only ask our professional designers and project owners to register so that they can see their discounted pricing live. We do not use their registration information for anything other than our own direct communications. Your information is not shared with anyone other than the necessary entities to organise your quote and deliveries.

In the meantime we request that our customers register, then create a provisional order and we will calculated the freight manually, usually within 24 hours.

Unfortunately no, because all our products are made to order to our clients specification.

No, however, It is a requirement for our manufacturers to be paid in Euros so when payments are due we use our foreign exchange team at XE.com to calculate the exchange rate from your preferred payment currency to Euros. A contract is then booked and you have 24 hours to pay the resulting currency equivalent. Project Lighting New Zealand provides this as a complimentary service and does not profit from this FX deal in any way.

If you are not an existing customer of XE.com you may be asked to provide your full name, date of birth and address associated with the payment. This is required for security and compliance checks by the banks, especially for sums over $10,000.

Once your funds are cleared we will progress the order with the manufacturer.

Our manufacturers require payment to start production of your items. We ask for 100% deposit for orders under EUR5,000 and 50% deposit for orders over EUR5,000.

If you are using our freight service then Freight will be charged separately and will be only payable upon entry into your specified country.

Project Lighting New Zealand encourages design professionals and project owners to engage with our design team as soon as possible, preferably during the architectural concept design stage. This is because a good lighting design enhances the core areas of the architectural and interior design if carried out correctly.

Good designers understand that lighting design is a specialised service with a myriad of skills being employed. A careful collaboration between the architectural and interior designers always produces the best results for the end users.

Because all the lighting products are made to order in Europe, sufficient planning should be employed. Most manufacturing lead times are between 2 and 6 weeks. Sea Freight between 6 to 8 weeks and Air Freight 1 to 2 weeks.

Yes, however, our freight services are very cost effective and it is hard to beat our prices. Also, we do not charge an additional fee for the freight services provided by our freight providers. We will forward the air or sea quote to you prior to product purchase. Please make a note on the time validity of the freight quote as some quotes are only valid for a week due to the ever changing freight costs internationally.

Yes, we are always happy to ensure the right entry information and documentation is presented to customs to ensure the quickest possible customs clearance and delivery to your shipping address..

If the products ordered haven’t started manufacture then it is sometimes possible to change an order. Even if the order hasn’t started production we cannot guarantee that your request will be possible as sometimes materials are ordered specially to make a product and cannot be refunded. So please make sure you are happy with the order prior to deposit payment and order confirmation.

Project Lighting New Zealand is owned and operated by New Zealand Projects international Limited, a registered New Zealand company established in 2001.

NZBN: 9429036923076

1134468

Established: 15 May 2001

GST: 79 049 980

New Zealand Projects International also operates:

Ian Thompson Design (link) – Creators and purveyors of the world’s finest custom lighting and art sculptures.

Beyond Hardware (link) – A leading supplier of Architectural Hardware fittings to residential, commercial and hospitality projects in New Zealand and internationally.

Property Independent  – A project management consultancy specializing in high-end luxury residential properties (design, build, search and selection).

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